Valoriza means, jointly and severally, Valoriza Environmental Services Pty Ltd, Valoriza Environment Australia Pty, Valoriza Greening Australia Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect personal information obtained through our website, operations, and engagement activities relating to our Food Organics and Garden Organics (FOGO) recycling services.
Last updated: 22 October 2025
________________________________________
1. Who we are
Valoriza Greening Australia Pty Ltd is an Australian organics recycling business providing FOGO processing, composting and related environmental services to local councils, commercial customers, and community partners.
Contact details:
📍 Address: 42/46 Villas Road, Dandenong VIC 3175
📞 Phone: (03) 9653 0377
________________________________________
2. What personal information we collect
We may collect and hold personal information such as:
• Name, address, phone number and email address
• Organisation or council name (if applicable)
• Information submitted via web forms, surveys, or event registrations
• Photos, videos, or testimonials you provide voluntarily (e.g., during site visits, education programs or tours)
• Feedback or enquiries related to waste collection or compost product quality
• IP address, browser type, and other data collected via analytics tools or cookies
• Information provided by suppliers or contractors (for example, ABN, contact details, insurance and safety credentials)
We do not intentionally collect sensitive information (such as health data) unless it is directly relevant to our operations and you have provided consent.
________________________________________
3. How we collect your personal information
We collect personal information when you:
• Contact us through our website, phone, or email
• Submit a form or request information about our services
• Register for or attend events, tours, or community programs
• Apply for employment or partnership opportunities
• Engage with us on social media platforms
• Visit our facilities (which may use CCTV for safety and security purposes)
• Interact with online advertisements, newsletters or educational campaigns
We may also receive information from third parties such as local councils, suppliers, or industry partners where permitted by law and relevant to providing our services.
________________________________________
4. Why we collect and use your information
We collect, hold and use personal information for purposes including:
• Providing recycling, organics processing and composting services
• Managing customer, supplier and community relationships
• Responding to enquiries, feedback and service requests
• Organising tours, educational activities and stakeholder visits
• Sending newsletters or sustainability updates (if you’ve opted in)
• Monitoring and improving our website and communications
• Complying with regulatory, reporting and safety obligations
• Maintaining environmental, health, and quality standards (e.g., SHEQ systems)
We will only use your information for the purpose for which it was collected, or for a related purpose that you would reasonably expect, unless you consent otherwise or we are required or permitted by law.
________________________________________
5. Disclosure of personal information
We may disclose personal information to:
• Local councils and government agencies we work with
• Service providers and contractors (for IT, hosting, waste transport, safety or communications support)
• Marketing or digital partners who assist with campaigns or website maintenance
• Regulatory authorities, where required by law or compliance obligations
• Our professional advisers (e.g., auditors, lawyers, insurers)
Some service providers may be located overseas (for example, in data-hosting regions such as the U.S. or Singapore). Where we disclose information overseas, we take reasonable steps to ensure it is protected in line with Australian privacy standards.
________________________________________
6. Data security and retention
We take reasonable steps to secure personal information from misuse, interference, loss, and unauthorised access or disclosure.
Data is stored securely on controlled servers and cloud platforms that comply with industry standards.
We retain personal information only as long as necessary to fulfil its purpose, comply with legal requirements, or resolve disputes. When information is no longer required, it is securely destroyed or de-identified.
________________________________________
7. Cookies and analytics
Our website uses cookies and analytics tools (such as Google Analytics) to monitor usage, improve performance, and understand how visitors engage with our content.
Cookies do not typically identify you personally, but they may collect information such as IP address, browser type and pages visited.
You can manage or disable cookies in your browser settings, though this may affect site functionality.
________________________________________
8. Access and correction
You may request access to, or correction of, the personal information we hold about you at any time.
Please contact us at hello@valoriza.au. We may ask you to verify your identity before responding to your request.
________________________________________
9. Complaints
If you believe we have breached the APPs or mishandled your personal information, you
can lodge a written complaint to Shannon Eagles, Valoriza Pty Ltd.
We will acknowledge receipt and aim to resolve the matter within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
• Website: https://www.oaic.gov.au
• Phone: 1300 363 992
________________________________________
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised “Last Updated” date.
________________________________________
11. Consent
By using our website or providing personal information to us, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.
